THIS DOCUMENT CONTAINS IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MAY APPLY TO YOU. PLEASE READ IT CAREFULLY. BY PLACING AN ORDER FOR PRODUCTS THROUGH THIS WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS OF SERVICE. YOU MAY NOT ORDER OR OBTAIN PRODUCTS FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) THE LEGAL AGE TO FORM A BINDING CONTRACT WITH BEYON, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE’S CONTENTS, GOODS, OR SERVICES BY APPLICABLE LAW.

These terms of service (these “Terms”) apply to the purchase and sale of products and services through https://beyon.health (the “Website”). These Terms are subject to change by BEYON (referred to as “BEYON,” “we,” “us,” or “our” as the context may require) without prior written notice at any time, in our sole discretion. The latest version of these Terms will be posted on this Website, and you should review these Terms before purchasing any product that is available through this Website. Your continued use of this Website after a posted change in these Terms will constitute your acceptance of and agreement to such changes.

These Terms are an integral part of the Website Terms of Use that apply generally to the use of our Website. You should also carefully review our Privacy Policy before placing an order for products through this Website. Other policies that may apply to your order for products include our Shipping Policy, Returns Policy, Subscription Policy, Customer Service Policy, and any other policies made available on our Website, each of which is incorporated herein by reference as part of these Terms.

Order Placement and Acceptance; Non-Commercial Use Only

Order Placement and Acceptance

Your order is expressly conditioned on acceptance of this Agreement. You agree that your order is an offer to buy, under these Terms, all products listed in your order. All orders must be accepted by us, and we will not be obligated to sell the products to you. We may choose not to accept any order in our sole discretion.

After we receive your order, we may send you a confirmation email with your order number and the details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between BEYON and you will not take place unless and until you receive your order confirmation email.

If you order a product, payment must be received by BEYON prior to BEYON’s acceptance of the order. BEYON may require additional information regarding your order if you have not provided all information required, and may cancel or limit an order at any time after it has been placed. Once a properly completed order, your authorization, and a valid form of payment have been received, we will process the product(s) you have ordered and arrange for shipment. All items are subject to availability. We will inform you if any product you have ordered is not available, and we may offer you an alternative product of comparable quality and value where appropriate.

Non-Commercial Use Only

BEYON accepts orders for personal use only unless otherwise expressly approved by us in writing. You may not resell items offered on the Website without BEYON’s prior written consent. If BEYON discovers that you are placing orders with the intent to resell items offered on the Website, or are otherwise using or intending to use the products inappropriately, unlawfully, or in breach of these Terms, we may immediately cancel your order, suspend or terminate your account, and pursue any and all remedies available under applicable law.

To the extent your conduct may be fraudulent, including purchasing products through the use of false, unauthorized, or stolen payment methods, BEYON may also report such conduct to the appropriate authorities. It is your responsibility to understand and comply with all applicable local, state, federal, and international laws regarding the possession, use, marketing, and sale of any item purchased through this Website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

Subscriptions

Subscription Orders

BEYON may offer certain products for purchase through a recurring subscription program (“Subscription”), which will automatically renew unless cancelled. If you sign up for a Subscription, you will be charged through the payment method you provide according to the billing cycle or delivery cadence selected by you at checkout (the “Billing Period”). By submitting your initial Subscription order, you expressly agree that you are enrolling in an automatically renewing purchase arrangement and that you accept and agree to the terms of the applicable Subscription Policy.

Cancellation of Subscription

You may cancel your Subscription at any time, subject to any processing cut-off period disclosed on the Website or in the Subscription Policy. To avoid a recurring charge, you must cancel your Subscription before your next billing date. If you wish to cancel your Subscription, you may do so through your customer account portal, where available, or by contacting our customer support team at help@beyon.health. Unless otherwise stated, cancellations will take effect at the end of the current Billing Period.

Billing Information for Subscriptions

You are responsible for providing current, complete, and accurate billing information for all Subscription purchases. You are also responsible for promptly updating your billing information, including any changes to your billing address, payment card number, or payment card expiration date. You must promptly notify us if your payment method is cancelled, expired, or otherwise becomes invalid. Changes to billing information may be made through your customer account portal, if available, or by contacting customer support.

Prices and Payment Terms

Price Changes

Please note that prices, availability, promotions, and other purchase terms are subject to change. While we make reasonable efforts to ensure the accuracy of the information on the Website and to correct errors once discovered, we are not responsible for pricing, typographical, or other errors in any offer by us, and we reserve the right to cancel any orders arising from such errors. The inclusion of any product on this Website at a particular time does not imply or warrant that such product will be available at any other time.

If we discover that an error has occurred after your payment method has been charged and your order is cancelled as a result of the error, we will refund the amount charged for that order in accordance with applicable law.

Taxes and Charges for Shipping and Handling

Unless otherwise stated, posted prices do not include applicable taxes, duties, shipping fees, handling charges, or other government-imposed charges. Any such amounts will be added to your merchandise total and itemized during checkout where applicable.

Payment Terms

Terms of payment are within our sole discretion, and payment must be received by us before our acceptance of an order. You represent and warrant that: (i) the payment information you supply to us is true, correct, and complete; (ii) you are duly authorized to use such payment method for the purchase; (iii) charges incurred by you will be honored by your payment provider; and (iv) you will pay charges incurred by you at the posted prices, including applicable taxes, duties, shipping, and handling charges, if any.

Shipping; Title and Risk of Loss

Please refer to our Shipping Policy for further details regarding shipping, delivery, and fulfillment.

You are responsible for shipping and handling fees, which BEYON will add to your order during the checkout process where applicable. Unless otherwise noted, BEYON will use commercially reasonable efforts to ship products within a reasonable time after receipt of your completed order. Although BEYON may provide delivery or shipment timeframes or dates, you understand that those are good-faith estimates only, may be subject to change, and are not guaranteed.

You further understand that product availability may be limited and particular products may not be available for immediate delivery or at all, in which case the products will be shipped when available or your order may be cancelled. If your order will be materially delayed, BEYON will use reasonable efforts to contact you using the contact information you have provided. If we are unable to contact you, you no longer wish to receive the product, or the product is unavailable, we may cancel the order and refund the amount paid for the unavailable item. To the extent permitted by law, your sole remedy for non-delivery shall be a refund of the amount paid for the affected product.

Title and risk of loss pass to you upon our transfer of the products to the carrier or delivery provider. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for shipping delays, carrier issues, customs delays, or delivery failures outside our reasonable control.

Certain countries or jurisdictions may require additional documentation or procedures for customs clearance. If any issue arises, please contact our customer service team for assistance.

Returns and Refunds

Please refer to our Returns Policy for full details on eligibility, conditions, and procedures for returns and refunds.

If BEYON offers a satisfaction guarantee, return period, exchange right, or refund policy for certain products or first-time purchases, the terms of that offer will be as stated in the applicable Returns Policy or on the product page. Except as otherwise provided in the applicable Returns Policy or required by law, shipping charges are non-refundable.

If you receive a damaged product, defective item, or incorrect order, please contact our customer support team promptly at help@beyon.health so that we may review the issue and, where appropriate, arrange for a replacement, exchange, store credit, or refund in accordance with our Returns Policy and applicable law.

Product Representations

BEYON reserves the right to discontinue or change product specifications, ingredients, packaging, pricing, promotional materials, descriptions, messaging, availability, and other Website content at any time without notice. While BEYON strives to ensure that the Website is complete, accurate, and current, and to describe products as accurately as possible and depict the most up-to-date packaging, BEYON does not warrant that product descriptions, images, ingredient lists, packaging, pricing, or other content on the Website are accurate, complete, reliable, current, or error-free.

Actual product packaging and materials may contain more or different information than that shown on the Website. If there is any discrepancy between a product as described on the Website and the product you receive, your sole remedy is to return the product in accordance with our Returns Policy, unless otherwise required by law.

Health Disclaimer

The information, statements, content, recommendations, and materials made available on this Website are provided for general informational purposes only and are not intended to serve as medical, pharmaceutical, nutritional, or healthcare advice, nor should they be used for diagnosis, prevention, monitoring, treatment, or cure of any disease or medical condition. Nothing on this Website is intended to substitute for professional advice, diagnosis, or treatment from a qualified physician, pharmacist, dietitian, or other licensed healthcare provider familiar with your personal circumstances.

Always seek the advice of your physician or another qualified healthcare provider regarding any medical condition before taking any dietary, nutritional, herbal, or similar supplement or product, or before starting any new wellness, nutrition, exercise, or treatment program. You should consult your physician or another qualified healthcare provider before using any BEYON products, especially if you are pregnant, breastfeeding, anticipating surgery, taking medication, have a known medical condition, or are otherwise under medical supervision.

Statements made about the products sold on this Website have not necessarily been evaluated by any regulatory authority unless expressly stated. BEYON products are not intended to diagnose, treat, cure, or prevent any disease.

Intellectual Property Use and Ownership; Trademarks; Copyright

You acknowledge and agree that BEYON is and will remain the sole and exclusive owner of all intellectual property rights in and to the products made available on this Website and any related specifications, instructions, documentation, packaging, branding, creative assets, text, images, videos, graphics, or other materials, including all related copyrights, trademarks, trade dress, patents, and other intellectual property rights.

You do not and will not acquire any ownership rights in or to the products made available through this Website or any intellectual property rights relating to those products by virtue of your purchase or use of the Website.

All trademarks, service marks, trade names, logos, product names, designs, and slogans displayed on the Website are the property of BEYON or their respective owners. You may not use, reproduce, display, or otherwise exploit any trademark or service mark owned by BEYON without BEYON’s prior written consent. You may not use any other trademarks or service marks displayed on the Website without the permission of their respective owners.

It is BEYON’s policy to respect the copyright and intellectual property rights of others. BEYON may remove content that appears to infringe the copyright or other intellectual property rights of others and may terminate access by users who appear to infringe such rights. If you believe in good faith that your work has been copied in a manner that constitutes infringement, please contact help@beyon.health with sufficient detail for us to review your claim, including your contact details, a description of the allegedly infringed work, the location of the allegedly infringing material, and a statement confirming your good-faith belief that the disputed use is not authorized.

Disclaimer of Warranties

Except where inapplicable or prohibited by applicable law, our products and the Website are provided on an “as is” and “as available” basis, unless expressly stated otherwise in writing. To the fullest extent permitted by applicable law, BEYON expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including, without limitation, any warranties of merchantability, fitness for a particular purpose, title, accuracy, quiet enjoyment, and non-infringement.

BEYON does not make any warranty that the Website, its content, or any service or product offered through it will meet your requirements, achieve any intended result, be compatible with any software, system, or device, operate without interruption, be timely, secure, or error-free, or be free from viruses or other harmful code. BEYON makes no warranties regarding the results that may be obtained from the use of the Website or products, or as to the accuracy, reliability, quality, or completeness of any information obtained through the Website.

You understand that all information available on or through the Website is provided for informational purposes only and is not a substitute for advice from a doctor or other healthcare professional. You should read all product labels, warnings, instructions, and packaging carefully before use. No advice or information, whether oral or written, obtained by you from BEYON or through the Website shall create any warranty not expressly made herein.

Privacy

We respect your privacy and are committed to protecting it. Our Privacy Policy governs the processing of personal data collected from you in connection with your purchase of products or services through the Website.

Communications with BEYON

To provide products and services to you, we may need to collect and use your contact information. You agree that any contact information you provide to BEYON, including your billing address, shipping address, email address, and phone number, is true, complete, and accurate.

By voluntarily providing your contact information to BEYON, you consent to receive communications from us or from third parties acting on our behalf, including transactional emails, order confirmations, shipping updates, customer service messages, account-related notices, and, where permitted by applicable law and subject to your preferences, promotional communications, including marketing emails, text messages, or calls.

You acknowledge that you may incur charges from your telecommunications provider and that BEYON is not responsible for such charges. You also acknowledge that calls to or from BEYON may be monitored or recorded for quality assurance, training, verification, or customer service purposes, to the extent permitted by applicable law.

Where required by law, your consent to receive promotional or marketing communications is optional and is not a condition of purchasing any product or service. You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication, adjusting your account preferences where available, replying STOP to applicable text messages, or contacting us at help@beyon.health.

You agree to notify BEYON within a reasonable time of any change to your contact information by updating your customer account or contacting us directly.

Limitation of Liability

Except where otherwise prohibited by applicable law, under no circumstances will BEYON, its affiliates, officers, directors, employees, agents, contractors, service providers, licensors, suppliers, or representatives (collectively, the “BEYON Parties”) be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to your use of, or inability to use, the Website or any product purchased through the Website. This includes, without limitation, damages for lost profits, loss of revenue, loss of savings, loss of goodwill, loss of data, business interruption, or procurement of substitute products or services, even if BEYON has been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, the total liability of the BEYON Parties for any claim arising out of or relating to these Terms, the Website, or any product purchased through the Website shall not exceed the total amount paid by you to BEYON for the specific product(s) giving rise to the claim.

Because some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities, some of the above limitations may not apply to you. In such jurisdictions, the liability of the BEYON Parties shall be limited to the fullest extent permitted by applicable law.

Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the BEYON Parties from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees, including reasonable legal fees, arising out of or relating to your breach of these Terms, your misuse of the Website, your violation of any law or the rights of a third party, or your negligent, fraudulent, or wilful misconduct.

Force Majeure

Neither party shall be liable or responsible to the other party, nor be deemed to have defaulted under or breached these Terms, for any failure or delay in fulfilling or performing any obligation under these Terms, other than your payment obligations, where such failure or delay is caused by or results from acts or events beyond the reasonable control of the affected party. Such events may include, without limitation, acts of God, flood, fire, earthquake, explosion, war, terrorism, invasion, civil unrest, epidemic, pandemic, labor disputes, supply shortages, transportation interruptions, telecommunication breakdowns, utility failures, cyberattacks, government orders, embargoes, or other similar events beyond the reasonable control of the affected party.

The affected party shall use commercially reasonable efforts to minimize the impact of any such event and resume performance as soon as reasonably practicable.

Governing Law and Jurisdiction

All matters arising out of or relating to these Terms shall be governed by and construed in accordance with the laws of Malaysia, without giving effect to any conflict of law principles that would require the application of the laws of another jurisdiction.

Any legal suit, action, or proceeding arising out of or relating to these Terms shall be instituted exclusively in the courts of Malaysia, unless otherwise required by applicable law. You waive any objection to the exercise of jurisdiction by such courts and to venue in such courts.

Dispute Resolution and Arbitration

To the extent permitted by applicable law, BEYON may require that any dispute, claim, or controversy arising out of or relating in any way to your purchase of products or services through the Website, or these Terms, be resolved exclusively through final and binding arbitration rather than in court, except that either party may bring an individual claim in a court of competent jurisdiction where arbitration is not required or enforceable.

Where arbitration applies, the arbitration shall be administered in accordance with the applicable arbitration rules designated by BEYON or otherwise required by law. The arbitrator shall have authority to resolve disputes relating to the interpretation, applicability, enforceability, or formation of this arbitration provision, except where such matters must be determined by a court under applicable law.

To the fullest extent permitted by law, any arbitration shall be conducted on an individual basis only. Neither you nor BEYON shall be entitled to join or consolidate claims by or against other persons, or participate in any claim as a class representative, class member, or in a private attorney general capacity, unless such waiver is prohibited by applicable law.

If any provision of this arbitration section is found unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.

Other Important Terms

You may not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this section shall be null and void.

No assignment or delegation relieves you of any obligations under these Terms. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. Any rights and obligations that by their nature should survive termination, cancellation, or completion of these Terms shall survive, including without limitation provisions concerning intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law.

These Terms, together with our order confirmation, Website Terms of Use, Privacy Policy, and any other policies expressly incorporated herein, constitute the entire agreement between you and us with respect to the matters covered by these Terms and supersede all prior or contemporaneous understandings, agreements, negotiations, representations, and communications, whether oral or written.

Notices

To You

We may provide any notice to you under these Terms by sending a message to the email address you provide, by SMS or other contact method you have provided where permitted, or by posting such notice on the Website. Notices sent by email or other direct electronic communication will be effective when sent, and notices posted on the Website will be effective upon posting. It is your responsibility to keep your contact information current.

To Us

To give us notice under these Terms, you must contact us by email at help@beyon.health. We may update our contact details from time to time by posting the updated information on the Website.